Request new documents
+ Online Replace Your Documents Form
+ Online No Claims Bonus Details Form
+ Printable Vehicle Modifications Form
+ Printable Additional Drivers Form
+ Printable Lost Certificate Declaration Form
New Customers
DNA endeavours to despatch all documents by 1st class post within 24 hrs of purchase. Subject to postal collections you should receive your documents within 4 working days. If you haven't received your documents after this period please contact our Customer Service Department on 0870 7872363.
Changing your Policy Details
DNA endeavours to despatch all documents by 1st Class post within 24 hrs of making any amendments to your policy. Subject to postal collections, you should receive your documents within 4 working days.
Renewing your Policy
DNA endeavours to despatch all renewal documents by 1st Class post within 24 hrs of purchase. Subject to postal collections, you should receive your documents within 4 working days. If you have not received your documents within this period, please contact our Customer Service Department on 0870 7872363.
Lost Certificates
Your insurance certificate is a legal document and should be kept in a safe place, preferably not in your car.
If you need a replacement certificate, please contact us immediately on 0870 7872363. Note: Lost documents are subject to an administration fee of �25.00 on top of underwriter charges.
You can also fill in, print off and send your request by filling in this form.
Cover Notes
Some insurers prefer us to issue cover notes at inception or following a change to your policy. Cover notes have the same legal bearing as insurance certificates but will expire, typically in 30 or 60 days.
Either DNA or your insurance company will provide a certificate valid for the remaining term of the policy before the cover note expires.
Useful Information
For security reasons, we do not email insurance documents.
We can, however, fax a copy of your certificate but please note the Post Office will not accept faxed copies as proof of insurance when taxing your car.